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F.A.Q.

Customer Questions

1. What sizes are available for your t-shirts and hoodies?

Our t-shirts and hoodies come in a range of sizes to fit everyone’s needs. You can choose from Small, Medium, Large, X-Large, and Double X-Large. For more specific sizing information, please visit the links provided below:

2. Do you offer t-shirts for both men and women?

Yes, we cater to everyone! Our t-shirts are available in two options to suit different preferences:

  • Unisex T-Shirts: Next Level 3600, offering a comfortable fit for all.
  • Ladies Slim Fit T-Shirts: Next Level 3900, tailored for a more fitted look.
  • Our hoodies are available in one style: Bella+Canvas 3719 Unisex Sponge Fleece, featuring a cozy unisex fit with white drawstrings for added style.

3. How should I care for my t-shirts to ensure they last long?

To ensure your t-shirts and hoodies stay in prime condition for as long as possible, please follow these care instructions:

  • Turn the shirt inside out before washing. This protects the print from rough surfaces.
  • Wash with similar colors in cold water.
  • Use a mild detergent and select a gentle wash cycle.
  • Avoid using bleach, bleach alternatives, enzymes-based detergents, or fabric softeners.
  • For drying, hang dry is best. If using a tumble dryer, select a no-heat option.
  • Do not use dryer sheets or dry clean.
  • Ironing should be done on a low heat setting and never directly on the print. Use brown paper as a protective layer.
  • If your shirt arrives with water marks or press marks, don’t worry. They will disappear after the first few washes.

4. Can I see more product details and images before I purchase?

Absolutely! For detailed views and additional information about our products, please visit the individual product pages on our website. There, you’ll find close-up images and details about the designs, materials, and care instructions to help you make an informed decision.

5. How do I place an order?

Placing an order with us is easy and straightforward. Simply follow these steps:

  • Visit our online store at NK News Shop.
  • Browse our range of products. You can use the drop-down menu option to easily navigate through different categories.
  • Once you find a product you like, select the desired size and any other options available, then click the “Add to Cart” button.
  • When you’re ready to complete your purchase, proceed to the checkout page where you’ll finalize your order and payment.

6. What payment methods do you accept?

We accept all major credit cards for your convenience. Your payment is securely processed, ensuring your personal and financial information is protected.

7. How long does shipping take, and how much does it cost?

We prioritize getting your order to you as quickly as possible. Our items are print-on-demand, ensuring you receive the highest quality products:

  • Domestic U.S. Orders: Please allow approximately 6-12 business days for delivery. We ship using U.S. Priority Mail to offer you a prompt service. However, you may use Ground Advantage to save money if you don’t mind longer delivery time (7-14 days).

  • International Orders: Delivery times can range from 10-30 business days, depending on your location. We use USPS Priority Mail for international shipping. The shipping price will be calculated and added to your order total before check-out. However, you may use First Class International to save money if you don’t mind longer delivery time (15-60 days).

8. Do you offer international shipping?

Yes, we are pleased to offer international shipping to our customers worldwide.

Please be aware that shipping times can vary based on your location, and for some remote areas, it may take a bit longer.

Note that international orders may be subject to customs duties and taxes by your country, which are not included in our shipping fees and are the responsibility of the customer.

9. Can I change or cancel my order after placing it?

We understand that sometimes plans change. If you need to modify or cancel your order, please contact us as soon as possible.

Given the nature of our print-on-demand process, we can only accept changes or cancellations within a short time frame after the order has been placed.

Please reach out to our customer service team immediately to see if your order is eligible for modification or cancellation.

10. What is your return policy?

We strive for excellence and inspect all items before they are shipped. However, we recognize that errors can occur. If you receive an item with a manufacturing defect (such as holes, ripped seams, etc.), a bad print, or if an incorrect item/size/color was sent, please reach out to us with your order number and a description of the issue. If the error is on our end, we will replace the item at no additional cost to you or issue a refund to your account balance. Please note that we are not responsible for transit issues, delays, or packages that are lost or stolen.

Concerning press marks, stains, and discolorations: these are often not defects. Such marks can occur during the printing process and usually disappear after the first few washes.

11. How do I return a product?

If you need to return a product, please contact us first at our contact page, including pictures of the fault, if applicable.

We will then provide you with the next steps to take.

12. Do I need an account to place an order?

No, creating an account is not necessary to place an order with us. You have the option to check out as a guest.

13. What do you do with my personal information?

Your privacy is of utmost importance to us.

All personal information is processed in accordance with our Privacy Policy and our Terms and Conditions, which align with GDPR and other relevant privacy laws.

We are committed to protecting your information and using it only to enhance your shopping experience and for internal analysis to improve our services.

14. I’m having trouble placing an order. What should I do?

If you encounter any difficulties while placing an order, please don’t hesitate to contact us via our contact form. Our team is here to assist you and will do our best to resolve any issues promptly.

15. How can I track my order?

Once your order is shipped, you will receive tracking information that you can use on USPS.com to monitor your order’s delivery status.

16. How can I leave feedback or get in touch with customer service?

We value your feedback and are here to help with any questions or concerns. Please reach out to us through our contact page. We aim to respond to all inquiries within 1-2 business days.